Rinnai America Unveils Cutting Edge Customer Experience Facility

Multifunctional facility will serve as a center of expertise for industry events, training seminars, customer visits and product demonstrations.

Rinnai, the number-one selling brand of tankless water heaters in the United States and Canada, has launched a state-of-the-art customer experience facility at its U.S./Canada headquarters in Peachtree City, Georgia. The facility will be an engaging, multifunctional space designed to enhance customer knowledge and contractor expertise through meetings and demonstrations, selling and technical training sessions, industry events and customer visits.

“We are constantly creating innovative solutions through teamwork and technology for our dealers, installers, customers and consumers. Naturally, we wanted to create a versatile physical space to generate and display those solutions,” said Susan Mittelbrun, Vice President of Marketing at Rinnai America Corporation. “The space is designed with bright materials and an open concept to nurture inventive thinking for bold products.”

The new multifunctional facility serves as one open space for larger gatherings or can be split to serve multiple functions allowing for live installs and product teardowns.

The room is comprised of state-of-the-art technical and AV equipment and live fire for demonstrating the entire Rinnai residential and commercial portfolio, including tankless and hybrid water heating solutions, boilers, direct vent wall furnaces and vent free heaters. The demonstration area showcases working Rinnai product for commercial and residential applications fully equipped with multiple fixtures to demonstrate product capabilities.

“In addition to being a multipurpose area for people to come together, our facility will allow customers to experience Rinnai’s story of the inspiration that goes into engineering highly efficient water heating and heating solutions that provide enhanced comfort, enduring quality and peace of mind,” added Mittelbrun.

About Rinnai

Rinnai America Corporation, a subsidiary of Rinnai Corporation in Nagoya, Japan, was established in 1974 and is headquartered in Peachtree City, Ga. Rinnai Corporation manufactures gas appliances including tankless water heaters, a wide range of kitchen appliances and heating and air conditioning units. As the technology leader in its industry, Rinnai is the largest gas appliance manufacturer in Japan and is the No. 1 selling brand of tankless gas water heaters in the United States and Canada. Annual corporate revenues, including those of its subsidiaries, are in excess of $2.8 billion. With a global perspective to create 21st century products for the home and business, Rinnai Corporation commits itself to safety and the pursuit of comfortable lifestyles. For more information about Rinnai’s entire product line, visit rinnai.us.