The HVAC Business → Human Nature Help Topics

Jane had given Teddy the coupon on his way out the door that morning. He was looking at it as he waited his turn on the Burger King drive-through. “This is a good deal,” ...

I was sitting next to a 99-year-old woman in an auditorium. I knew she was 99 because she introduced herself as Irene and told me her exact age. Then she sat back and wai...

I got an email from the Customer Service Manager at a well-known boiler manufacturer whose name I will keep to myself. His email made me think of the laws of physics and ...

Our daughter, Erin, bought our business in 2016 when Marianne and I retired. Erin is of an age where she is more comfortable with technology than I am, and she was the br...

A guy I don’t know emailed me a question. I get a lot of that because I’m easy to find on the internet. He wanted to know if it’s true that all manufacturers stopped maki...

I’m concerned about what our phones are doing to the way we think and the way we work. I was having lunch with three industry friends and we talked about how it was back ...

I’m 69 years old and my hair is as brown as it was when I was a teenager. A bit of it, mostly around my ears and the back of my neck, sneaks in as gray, but some Russian ...

So I’ve known this guy (let’s call him Jerry) for a very long time. We came up in the business together, and I like him. He’s a good guy, and if he lived next door he wou...

I got a letter from a friend who is a relocated New Yorker. He now lives in a part of America where people with excess money build second homes that they’ll use for a few...

Carl’s nephew, Mark, had just graduated from high school and was working as Carl’s helper for the summer. He was 10 minutes late to our house and when he walked in Carl l...